Frequently Asked Questions
Find answers to some of the most common questions about Crowned by AL, our products and your orders.
Are the product images representative of the actual product?
Yes. The product images on Crowned by AL represent the products we offer. However, slight variations in colour or appearance may occur due to lighting, photography conditions or individual screen settings.
How will I receive my sales receipt?
After completing your purchase, your sales receipt will be sent to the email address or contact information provided during checkout. If you have not received your receipt, please contact us for assistance.
How can I contact Crowned by AL about my order?
You can contact our customer support team by emailing store@crownedbyal.com . Please include your order number and a clear description of your question.
What should I do if I receive the wrong item?
Please contact us as soon as possible with your order number and details of the item received. Photographs may also help our team review the issue and provide the appropriate next steps.
How do I request a return or refund?
Please contact us before sending any product back. Our team will review your request and provide the appropriate instructions based on our Returns & Refunds Policy.
Can I exchange my product?
Exchange requests are handled according to the applicable product and return conditions. Please contact us before returning your order so our team can advise you.
How long does shipping take?
Delivery times may vary depending on the destination and shipping option selected. Please refer to the shipping information provided with your order or contact us if you need assistance.
