Returns & Refunds
Your satisfaction matters to us. Please review our returns and refunds guidelines before requesting a return or contacting our team.
Your Crown. Our Commitment.
At Crowned by AL, we are committed to delivering premium Vietnamese human hair that meets the quality and standards our customers expect. Because our products are premium hair extensions, returns and refunds are handled carefully to protect both our customers and the quality of every product we sell.
Contact First
Please contact us before sending any product back.
Product Condition
Returned hair must meet the applicable condition requirements.
Inspection
Returns are reviewed before a refund is approved.
Return Eligibility
If you wish to return an item, please contact Crowned by AL before sending the product back. Our team will review your request and provide the appropriate return instructions.
To help protect the quality and hygiene of our premium hair extensions, returned products must satisfy the applicable return requirements.
- The product must be in its original condition.
- The hair must not have been installed, cut, coloured, bleached, washed, chemically treated or otherwise altered.
- The product should be returned with its original packaging and accessories where applicable.
- Proof of purchase or order information may be required.
- The return must be requested within the applicable return period.
Hair Must Remain Unaltered
Because Crowned by AL specialises in premium human hair extensions, the condition of the hair is essential when assessing a return.
Once hair has been installed, washed, coloured, bleached, cut, chemically treated, styled in a way that changes its condition, or otherwise altered, it may no longer qualify for a return.
Do not send a product back without first contacting Crowned by AL. This allows our team to review your request and provide the correct return instructions.
How to Request a Return
Our return process is designed to keep your request simple and ensure that every returned product can be properly reviewed.
Contact Us
Get in touch with our customer service team and provide your order details.
Request Review
Tell us why you would like to return the product so we can review your request.
Follow Instructions
If approved, our team will provide the appropriate return instructions.
Inspection
Once received, the product will be inspected before the final resolution is confirmed.
Refunds & Processing
If your return is approved following inspection, your refund will be processed using the applicable payment method.
The time required for the refunded amount to appear in your account may depend on your bank or payment provider.
- Refunds are processed only after an eligible return has been approved.
- Original shipping charges may not be refundable unless otherwise applicable.
- Your payment provider may require additional processing time.
Damaged or Incorrect Items
If you receive an item that appears to be damaged, defective or different from what you ordered, please contact Crowned by AL as soon as possible.
To help us resolve the issue quickly, please provide your order information and photographs or other relevant evidence of the issue where appropriate.
Product Exchanges
If you would prefer an exchange rather than a refund, please contact our team before returning the product.
Exchanges are subject to product availability and the applicable return conditions.
Sending Your Return
Where return shipping is the customer's responsibility, we recommend using a reliable and trackable delivery service.
Crowned by AL cannot be responsible for products that are lost or damaged while being returned before they reach us.
Returns FAQ
How do I request a return?
Contact Crowned by AL with your order information before sending the product back. Our team will review your request and provide the appropriate instructions.
Can I return hair after it has been installed?
Products that have been installed, altered, washed, coloured, bleached, cut or otherwise treated may not qualify for return because the original condition of the hair has changed.
When will my refund be processed?
Approved refunds are processed after the returned product has been received and inspected. Your bank or payment provider may require additional time before the funds appear in your account.
Can I exchange my hair instead?
Exchanges may be available depending on the product and stock availability. Please contact our team before returning your order.
What if I receive the wrong item?
Contact us as soon as possible with your order details and photographs of the item received. Our team will review the issue and advise you on the next steps.
We're Here to Help.
Have a question about your order, return or refund? Contact Crowned by AL and our team will be happy to assist you.
Contact Us
