Crowned by AL

Crowned by AL is the business responsible for processing personal information collected through this website.

Information You Provide

Depending on how you interact with Crowned by AL, we may collect information such as:

• Your name.
• Email address.
• Telephone number.
• Billing and delivery address.
• Order and transaction information.
• Information provided when contacting customer support.
• Information associated with your customer account.
• Other information you voluntarily provide to us.

Your Crowned by AL Account

Customers may create an account on the Crowned by AL website. Account information may be used to provide access to account features and to help customers manage their relationship with our store.

Depending on the WooCommerce settings and features enabled on the website, account information may include your name, email address, billing details, shipping details, order history and account credentials.

You are responsible for keeping your account credentials secure and should contact us if you believe your account has been accessed without authorisation.

Information Related to Purchases

When you place an order, we collect information necessary to process and fulfil your purchase.

This may include your name, email address, telephone number, billing address, shipping address, products purchased, order value, order status and other information necessary to provide the service.

Payment Information

Crowned by AL uses WooCommerce payment functionality and may offer payment methods including PayPal and other payment gateways available and enabled for our store.

Depending on the payment method selected, relevant customer and order information may be transferred to the applicable payment provider so that the transaction can be authorised, processed and supported.

Why We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders.
• Managing customer accounts.
• Providing customer support.
• Communicating with customers about orders.
• Processing payments and refunds.
• Managing returns and exchanges.
• Maintaining website security.
• Improving our website, products and services.
• Preventing fraud and unauthorised activity.
• Complying with applicable legal obligations.

Why We Are Allowed to Process Your Information

Where applicable, Crowned by AL processes personal information on lawful bases recognised under applicable data protection law.

Depending on the circumstances, these may include processing that is necessary to perform a contract with you, to comply with a legal obligation, for our legitimate interests, or where you have given consent.

The appropriate lawful basis depends on the specific purpose for which the information is being processed.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by WordPress, WooCommerce, our hosting environment or other services used on the website.

This may include information such as IP address, browser type, device information, pages visited, referring website and technical information required for security and website functionality.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to enable essential website functionality, remember preferences, support shopping-cart functionality, improve performance and understand website usage.

Some cookies may be provided by third-party services used on our website.

Where applicable, non-essential cookies will be handled in accordance with applicable cookie and data-protection requirements.

Who May Receive Your Information

We may share relevant personal information with service providers where this is necessary to operate our business and provide services to customers.

• Payment providers, including PayPal and other payment gateways enabled on our store.
• Delivery and shipping providers where necessary to fulfil an order.
• Website hosting and technology providers.
• Security, fraud-prevention and technical service providers.
• Professional advisers where reasonably necessary.

We may also disclose information where required by law or where reasonably necessary to protect our rights, customers, property or the security of our services.

Transfers of Personal Information

Some of the service providers used by Crowned by AL, including payment, technology or hosting providers, may process information outside the United Kingdom.

Where personal information is transferred outside the UK, Crowned by AL will take appropriate steps where required by applicable data protection law to ensure that the information receives an appropriate level of protection.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, record-keeping, dispute resolution, security and legal obligations.

The exact retention period may vary depending on the type of information and the reason it is held.

Your Data Protection Rights

Depending on applicable law and the circumstances, you may have rights concerning your personal information, including rights to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information in appropriate circumstances.
• Request restriction of certain processing.
• Object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exemptions.

Your Right to Complain

If you have concerns about how Crowned by AL handles your personal information, we encourage you to contact us first so that we can investigate and respond to your concern.

You may also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

Protecting Your Information

Crowned by AL takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Children's Information

Our website is not intentionally designed to collect personal information from children without appropriate involvement or consent where required by applicable law.

Changes to This Privacy Policy

Crowned by AL may update this Privacy Policy from time to time to reflect changes to our website, services, payment providers, legal requirements or business practices.

Any updated version will be published on this page.

Contact Crowned by AL

If you have questions about this Privacy Policy or wish to exercise an applicable data protection right, please contact us.

Explore Our Policies