Terms & Conditions
These terms explain the rules that apply when you browse our website, create an account or purchase products from Crowned by AL.
Clear Terms for a Better Shopping Experience
These Terms & Conditions govern your use of the Crowned by AL website and your purchases through our online store. Please read them carefully before placing an order.
By using our website or placing an order, you agree to these Terms & Conditions, subject to your rights under applicable consumer protection law. Nothing in these terms removes or limits a legal right that cannot lawfully be excluded.
Who We Are
Crowned by AL is an online retailer specialising in premium hair products and related beauty products and services.
Business Name: Crowned by AL
Address:
1–3 Northampton Road
Enfield
EN3 7UL
United Kingdom
Email: store@crownedbyal.com
Website Use
You may use the Crowned by AL website for lawful purposes and in accordance with these terms.
- You must provide accurate information when creating an account or placing an order.
- You must not use the website for fraudulent, unlawful or unauthorised activities.
- You must not attempt to interfere with the security or operation of the website.
- You must not access or attempt to access information or systems that you are not authorised to access.
- You must not copy, reproduce or commercially exploit website content without permission.
Products & Product Information
Crowned by AL makes reasonable efforts to ensure that product descriptions, photographs, prices, colours, textures and other product information displayed on the website are accurate.
Images are provided for product representation. Actual colour or appearance may vary slightly because of lighting, photography, device settings or the natural characteristics of the product.
Product availability may change without notice. We may correct errors or update product information where reasonably necessary.
Pricing & Availability
Prices displayed on the website are the prices applicable at the time of purchase, subject to obvious errors or technical issues.
Any applicable delivery charges, taxes or other charges will be communicated as required before you complete your purchase.
If we discover an obvious pricing or product information error affecting an order, we will contact you where appropriate and take reasonable steps to resolve the issue.
Placing & Accepting Orders
When you place an order through our website, you are submitting an offer to purchase the selected products.
After placing an order, you may receive an email confirming that your order has been received. This acknowledgement does not necessarily mean that the order has been accepted if there is a legitimate reason why we cannot fulfil it.
We may refuse or cancel an order where there is a genuine reason to do so, including where a product is unavailable, there is an obvious pricing or description error, payment cannot be authorised, or fraud or misuse is reasonably suspected.
Where an order is cancelled after payment has been taken, any refund due will be processed using the applicable payment method or another appropriate method.
Creating & Managing Your Account
Customers may create an account on the Crowned by AL website.
You are responsible for ensuring that the information associated with your account is accurate and up to date.
You are also responsible for keeping your login credentials confidential and for taking reasonable steps to prevent unauthorised access to your account.
If you believe that your account has been accessed without permission, please contact Crowned by AL as soon as possible.
Payment Methods
Payment must be successfully authorised before an order can be processed.
Crowned by AL may offer PayPal and other payment methods provided through WooCommerce and its supported payment gateways.
The payment methods available to you will be shown during checkout and may change from time to time.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Payments may be processed by third-party payment providers. Those providers may apply their own terms, conditions and privacy policies in addition to these Terms & Conditions.
Shipping & Delivery
Delivery options, estimated delivery times and applicable delivery charges will be presented during the ordering process where applicable.
We aim to dispatch and deliver orders within the timeframe communicated to you. Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs, weather, strikes, service interruptions or incorrect delivery information.
You are responsible for providing complete and accurate delivery information at checkout.
Where applicable law provides a specific delivery timeframe or remedy for delay, your statutory rights remain unaffected.
Your Right to Cancel
For eligible online purchases, UK consumer law generally provides a cancellation period of 14 days beginning the day after the customer receives the goods. Customers normally do not need to provide a reason for cancelling during this period.
After notifying us of cancellation, eligible goods generally need to be returned within a further 14 days.
These rights are subject to applicable legal exceptions and conditions, including circumstances where the statutory cancellation right does not apply or has been lost.
Please refer to our Returns & Refunds Policy for the practical procedure for requesting a return, refund or exchange.
Returns, Refunds & Exchanges
Our Returns & Refunds Policy explains the procedures and conditions that apply to returns, refunds and exchanges.
Nothing in our Returns & Refunds Policy or these Terms & Conditions is intended to remove or restrict consumer rights that cannot legally be excluded.
Where a product is faulty, not as described or does not meet applicable statutory requirements, customers retain their rights under applicable consumer law.
Customers should follow the return instructions provided by Crowned by AL and ensure that any returned product is packaged appropriately. Additional conditions may apply where permitted by law, including statutory exceptions relating to sealed goods and hygiene.
Your Statutory Consumer Rights
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
Where applicable, goods supplied by Crowned by AL must meet the legal standards required by applicable consumer law, including being of satisfactory quality, fit for purpose and as described.
If you believe that an item is faulty, defective or not as described, please contact us promptly so that we can assess the issue and provide the appropriate remedy.
Hair Care & Customer Responsibility
Hair products require appropriate care and maintenance. Product longevity and appearance can be affected by installation, washing, styling, colouring, chemical treatments, heat, storage and general maintenance.
Customers are responsible for following appropriate care instructions and using products in a manner suitable for their intended purpose.
This section does not exclude any legal rights relating to products that are faulty, defective or not as described.
Website Content
Unless otherwise stated, content appearing on the Crowned by AL website, including logos, branding, text, graphics, photographs, product images and website design elements, belongs to or is used by Crowned by AL with appropriate rights.
You must not reproduce, copy, modify, distribute, publish or commercially exploit our content without prior permission, except where permitted by law.
External Services & Links
Our website may use or link to third-party services, including payment providers, delivery providers, analytics services, social media services and other technology providers.
Third-party services may operate under their own terms and privacy policies. Crowned by AL is not responsible for matters outside the reasonable control of those third parties.
Website Availability & Changes
We aim to keep the website available and functioning properly, but we cannot guarantee that it will always be available, uninterrupted or completely free from errors.
We may temporarily suspend or modify parts of the website for maintenance, security, updates, improvements or operational reasons.
Responsibility & Liability
Crowned by AL will take reasonable care in providing our website and services.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful. This includes statutory rights and liabilities that cannot legally be excluded or restricted.
To the extent permitted by law, Crowned by AL is not responsible for losses caused by events outside our reasonable control or by a customer's misuse of the website or products.
Personal Information
Personal information collected through the Crowned by AL website is handled in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and share personal information and how you can exercise applicable data protection rights.
Updates to Our Terms
Crowned by AL may update these Terms & Conditions from time to time to reflect changes to our website, products, services, payment methods, legal requirements or business practices.
The version published on this page will apply to future use of the website and future orders, subject to any rights that apply to contracts already entered into.
Governing Law
These Terms & Conditions are intended to operate subject to the laws applicable to Crowned by AL and the customer's transaction.
Nothing in these terms affects mandatory consumer protection rights that apply to you under the law of your place of residence or any other applicable law.
Questions About These Terms?
If you have a question about these Terms & Conditions, an order, a product or any of our policies, please contact Crowned by AL.
Explore Our Policies
We're Here to Help
If you have questions about an order, product, return or any of our website policies, our team is available to assist you.
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